DirecTV: I have contacted direct tv too many times to li...
A DirecTV customer review by GetHuman user ~Sharon Fox from November 12th, 2017
Background on ~Sharon Fox's case
GetHuman: ~Sharon Fox - can you tell our other DirecTV customers when your case took place?
~Sharon Fox: Sure. It was morning, on November 4th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Sharon Fox a list of common DirecTV problems)
~Sharon Fox: "Dispute a Charge" was why I was trying to call.
~Sharon Fox's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sharon Fox: I have contacted direct tv too many times to list and have not been able to get dispute resolved. All I want is an itemized final bill and each time they apologize and tell me I will get it in * to * days and nothing happwns
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Sharon Fox: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sharon Fox: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Sharon Fox: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Sharon Fox: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sharon Fox taken from his DirecTV customer service problem that occurred on November 4th, 2017.