In Dec Directv agent came to mom's home, sold h...
A DirecTV customer review by GetHuman user ~randybutler from November 15th, 2017
Background on ~randybutler's case
GetHuman: ~randybutler - can you tell our other DirecTV customers when your case took place?
~randybutler: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~randybutler a list of common DirecTV problems)
~randybutler: "Cancel Account" was why I was trying to call.
~randybutler's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~randybutler: In Dec Directv agent came to mom's home, sold her a package. (** years old on*social security). I (son, on ss also) agreed to pay the up front $** up for her. Used*my ATM with agreement, no auto billing.(Not my account) Billing to be moved to her*(mom's) Centurylink bill next month (Jan.) Promised would not be charged for premimum*channels following trial period, turn them off.**The install, a fiasco. System never worked correctly. What hardware that does work,*extremely buggy. Called them about a bad network interface. Tried to bill for it, *$** for the device plus shipping. * month old device. Ordered one, eBay $** free shipping. *When installing, found my *v power supply plugged into the interface. It needed **v. Thieft,*from me and Directv. Now I have two interfaces. I'd bet, these guys are selling stolen *stuff on eBay, I found some. Left trash all over house and yard. Obviously no testing, *no explanations (installed late Friday) Smoked a hand rolled cigarette in the drive!!!**Bi
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~randybutler: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~randybutler: I'd give them a two out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~randybutler: For that I would say one out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~randybutler: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~randybutler taken from his DirecTV customer service problem that occurred on November 12th, 2017.