DirecTV: Prior to my temporary departure from Direct TV...
A DirecTV customer review by GetHuman user GetHuman-387192 from November 7th, 2017
Background on GetHuman-387192's case
GetHuman: GetHuman-387192 - can you tell our other DirecTV customers when your case took place?
GetHuman-387192: Yeah. It was morning, on November 5th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-387192 a list of common DirecTV problems)
GetHuman-387192: "Cancel service" was why I was trying to call.
GetHuman-387192's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-387192: Prior to my temporary departure from Direct TV, I have been a customer for over * years and I have never received such terrible, terrible service. I guess it is my fault for upgrading to HD TV which is where my nightmare began. First, I was sent a replacement direct tv box that did not work. Then I had to get my bill corrected because of billing errors. Then today I find out that Direct TV removed my correct billing account information and added someone else's billing information to my acccount. Because of the mistake of an incompentent worker now I have to resend in my billing information that was on my account all the long. To make matters worst, I now have to wait ** days for my billing information to be re-added because of this incompentent worker.**Direct TV, what has happened to your quality of service. I am so..disappointed.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
GetHuman-387192: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-387192: I'd give them a one out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
GetHuman-387192: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
GetHuman-387192: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-387192 taken from his DirecTV customer service problem that occurred on November 5th, 2017.