DirecTV: The person I talked to did not know what he was...
A DirecTV customer review by GetHuman user GetHuman-214106 from November 18th, 2017
Background on GetHuman-214106's case
GetHuman: GetHuman-214106 - can you tell our other DirecTV customers when your case took place?
GetHuman-214106: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-214106 a list of common DirecTV problems)
GetHuman-214106: "Complaint" was why I was trying to call.
GetHuman-214106's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-214106: The person I talked to did not know what he was talking about!! He told me that my apartment complex had a service man that they used and Direct TV could not send a person to address my problem to my location. I told him that was not the case. And continued to tell me that was the case. I gave up at that point and hung up. I call my Apt. Manger and she said they had no such contract with a Direct TV co. I finally had to call a *rd party co. to get service for my Direct TV service scheduled. Very poor on Direct TV part.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
GetHuman-214106: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-214106: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
GetHuman-214106: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
GetHuman-214106: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-214106 taken from his DirecTV customer service problem that occurred on November 15th, 2017.