DirecTV: U claim to have ** hr tech support and it is si...
A DirecTV customer review by GetHuman user ~art grindle from November 19th, 2017
Background on ~art grindle's case
GetHuman: ~art grindle - can you tell our other DirecTV customers when your case took place?
~art grindle: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~art grindle a list of common DirecTV problems)
~art grindle: "Dispute a Charge" was why I was trying to call.
~art grindle's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~art grindle: U claim to have ** hr tech support and it is simply just a lie. U have ur phones programed to say call back tomorrow. Such BS false advertising! I am no longer a happy customer. I have spent hours and * phone calls in the past week and u still cant get it right. It took * calls just to change my phone number. Your customer service people do their best and are all very sincere. Why not help them out and support their sincere efforts? They deserve that. Harry Stubbs, Garland, Texas, ***-***-****. *Desperate and misled in Texas.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~art grindle: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~art grindle: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~art grindle: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~art grindle: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~art grindle taken from his DirecTV customer service problem that occurred on November 11th, 2017.