DirecTV: i had bought the UFC ppv * pack. i was out of...
A DirecTV customer review by GetHuman user ~clint g the showstoppa from November 14th, 2017
Background on ~clint g the showstoppa's case
GetHuman: ~clint g the showstoppa - can you tell our other DirecTV customers when your case took place?
~clint g the showstoppa: Yes. It was late at night, on November 9th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~clint g the showstoppa a list of common DirecTV problems)
~clint g the showstoppa: "Complaint" was why I was trying to call.
~clint g the showstoppa's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~clint g the showstoppa: i had bought the UFC ppv * pack. i was out of town for holidays and realized i wouldn't see a fight in the pack. they gave me ** dollars credit to my account in under * minutes.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~clint g the showstoppa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~clint g the showstoppa: I'd give them a two out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~clint g the showstoppa: For that I would say one out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~clint g the showstoppa: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~clint g the showstoppa taken from his DirecTV customer service problem that occurred on November 9th, 2017.