DirecTV: off shore call centers are unable to help with...
A DirecTV customer review by GetHuman user ~Tee'd Off in Georgia from November 23rd, 2017
Background on ~Tee'd Off in Georgia's case
GetHuman: ~Tee'd Off in Georgia - can you tell our other DirecTV customers when your case took place?
~Tee'd Off in Georgia: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Tee'd Off in Georgia a list of common DirecTV problems)
~Tee'd Off in Georgia: "Service Outage" was why I was trying to call.
~Tee'd Off in Georgia's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tee'd Off in Georgia: off shore call centers are unable to help with serious questions and resolutions about charges to your account..request at least * times to speak to American call center
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Tee'd Off in Georgia: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tee'd Off in Georgia: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Tee'd Off in Georgia: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Tee'd Off in Georgia: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tee'd Off in Georgia taken from his DirecTV customer service problem that occurred on November 13th, 2017.