Direct Energy: I had to enter my account info twice and "press...
A Direct Energy customer review by GetHuman user GetHuman-165783 from November 24th, 2017
Background on GetHuman-165783's case
GetHuman: GetHuman-165783 - can you tell our other Direct Energy customers when your case took place?
GetHuman-165783: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Direct Energy, and if so, how?
GetHuman: And which of these common Direct Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-165783 a list of common Direct Energy problems)
GetHuman-165783: "Setup service" was why I was trying to call.
GetHuman-165783's review of Direct Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-165783: I had to enter my account info twice and "press * for English" * times. When I finally got a real person, it turned out it was someone in the tax department who couldn't help me at all. She transferred me to another representative who spoke with a very heavy Hispanic accent. Once I said I was trying to cancel my service, she told me I had the wrong number and hung up on me.
GetHuman: Let's quantify your experience contacting Direct Energy. On a scale of 1 to 5, how easy is it go get help on a Direct Energy problem?
GetHuman-165783: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-165783: I'd give them a two out of five on communication.
GetHuman: And what about Direct Energy's ability to quickly and effectively address your problem?
GetHuman-165783: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Energy customers?
GetHuman-165783: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-165783 taken from his Direct Energy customer service problem that occurred on November 20th, 2017.