Direct Energy: these guys need to change their name to indirec...
A Direct Energy customer review by GetHuman user ~jpeg from November 28th, 2017
Background on ~jpeg's case
GetHuman: ~jpeg - can you tell our other Direct Energy customers when your case took place?
~jpeg: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to Direct Energy, and if so, how?
GetHuman: And which of these common Direct Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~jpeg a list of common Direct Energy problems)
~jpeg: "Change appointment" was why I was trying to call.
~jpeg's review of Direct Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jpeg: these guys need to change their name to indirect billing the only way your gonna talk to a human being is to wait for their army of door to door people
GetHuman: Let's quantify your experience contacting Direct Energy. On a scale of 1 to 5, how easy is it go get help on a Direct Energy problem?
~jpeg: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jpeg: I'd give them a four out of five on communication.
GetHuman: And what about Direct Energy's ability to quickly and effectively address your problem?
~jpeg: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Energy customers?
~jpeg: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jpeg taken from his Direct Energy customer service problem that occurred on November 21st, 2017.