Direct Express: After ** minutes waiting they hang up. Then had...
A Direct Express customer review by GetHuman user ~Jessica pinto from November 26th, 2017
Background on ~Jessica pinto's case
GetHuman: ~Jessica pinto - can you tell our other Direct Express customers when your case took place?
~Jessica pinto: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Jessica pinto a list of common Direct Express problems)
~Jessica pinto: "Dispute a Charge" was why I was trying to call.
~Jessica pinto's review of Direct Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jessica pinto: After ** minutes waiting they hang up. Then had to call back. Again after three times more. And the same thing again. So now tired calling back and getting the same response. If I don't get same response back with in a ** calendar days I will file laws suite on this company's negligence.
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~Jessica pinto: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jessica pinto: I'd give them a five out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~Jessica pinto: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~Jessica pinto: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jessica pinto taken from his Direct Express customer service problem that occurred on November 19th, 2017.