Direct Express: Worst company I've ever seen. Horrible customer...
A Direct Express customer review by GetHuman user ~beyond mad from November 26th, 2017
Background on ~beyond mad's case
GetHuman: ~beyond mad - can you tell our other Direct Express customers when your case took place?
~beyond mad: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Direct Express, and if so, how?
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~beyond mad a list of common Direct Express problems)
~beyond mad: "Question" was why I was trying to call.
~beyond mad's review of Direct Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beyond mad: Worst company I've ever seen. Horrible customer service skills.any problems with debit card transactions takes ** to ** days to resolve
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~beyond mad: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beyond mad: I'd give them a five out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~beyond mad: For that I would say four out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~beyond mad: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beyond mad taken from his Direct Express customer service problem that occurred on November 18th, 2017.