Direct Line Insurance: Still awaiting report copy, and claim , left wi...
A Direct Line Insurance customer review by GetHuman user ~Frustrated customer from November 25th, 2017
Background on ~Frustrated customer 's case
GetHuman: ~Frustrated customer - can you tell our other Direct Line Insurance customers when your case took place?
~Frustrated customer : Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Direct Line Insurance, and if so, how?
GetHuman: And which of these common Direct Line Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated customer a list of common Direct Line Insurance problems)
~Frustrated customer : "Renew coverage" was why I was trying to call.
~Frustrated customer 's review of Direct Line Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Line Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated customer : Still awaiting report copy, and claim , left with *bathrooms out of use since ******** now ******, this is very inconvenient and frustrating borrowing showers from friends. This is after * yrs no claims loyalty to DL.!!!! What am I paying for? Every possible extra available * inspectors and still awaiting!!!!
GetHuman: Let's quantify your experience contacting Direct Line Insurance. On a scale of 1 to 5, how easy is it go get help on a Direct Line Insurance problem?
~Frustrated customer : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated customer : I'd give them a five out of five on communication.
GetHuman: And what about Direct Line Insurance's ability to quickly and effectively address your problem?
~Frustrated customer : For that I would say five out of five.
GetHuman: And finally- any advice for other Direct Line Insurance customers?
~Frustrated customer : Call them early in the day or late. Don't forget any personal or account information you might need for Direct Line Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated customer taken from his Direct Line Insurance customer service problem that occurred on November 22nd, 2017.