Direct Line Insurance: Unbelievable wait time. I asked if my cover no...

A Direct Line Insurance customer review by GetHuman user GetHuman-293445 from November 5th, 2017

Background on GetHuman-293445's case

GetHuman: GetHuman-293445 - can you tell our other Direct Line Insurance customers when your case took place?
GetHuman-293445: Yes I can. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Direct Line Insurance, and if so, how?
GetHuman-293445: I used the 0845 2468822 number I found for on the GetHuman Direct Line Insurance customer phone number page I was on: Direct Line Insurance Customer Service Phone Number
GetHuman: And which of these common Direct Line Insurance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-293445 a list of common Direct Line Insurance problems)
GetHuman-293445: "Get insurance" was why I was trying to call.

GetHuman-293445's review of Direct Line Insurance customer service

GetHuman: So how would you sum up your experience for GetHuman's Direct Line Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-293445: Unbelievable wait time. I asked if my cover note could be e-mailed and was put on hold. I gave up after ** minutes. Am now dreading the phone bill
GetHuman: Let's quantify your experience contacting Direct Line Insurance. On a scale of 1 to 5, how easy is it go get help on a Direct Line Insurance problem?
GetHuman-293445: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-293445: I'd give them a five out of five on communication.
GetHuman: And what about Direct Line Insurance's ability to quickly and effectively address your problem?
GetHuman-293445: For that I would say five out of five.
GetHuman: And finally- any advice for other Direct Line Insurance customers?
GetHuman-293445: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Line Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-293445 taken from his Direct Line Insurance customer service problem that occurred on November 2nd, 2017.

Direct Line Insurance

5.00 of 5 stars | 11 reviews

GetHuman-293445's Direct Line Insurance Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Direct Line Insurance, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Direct Line Insurance in any way.

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