DisneyStore.com: Called on Christmas Eve and got a recording. Th...
A DisneyStore.com customer review by GetHuman user ~ncsoccermom from November 25th, 2017
Background on ~ncsoccermom's case
GetHuman: ~ncsoccermom - can you tell our other DisneyStore.com customers when your case took place?
~ncsoccermom: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to DisneyStore.com, and if so, how?
GetHuman: And which of these common DisneyStore.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ncsoccermom a list of common DisneyStore.com problems)
~ncsoccermom: "Make a purchase" was why I was trying to call.
~ncsoccermom's review of DisneyStore.com customer service
GetHuman: So how would you sum up your experience for GetHuman's DisneyStore.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ncsoccermom: Called on Christmas Eve and got a recording. The item I had ordered wasn't in the box. No one answered and no way to resolve the problem until after the holidays.
GetHuman: Let's quantify your experience contacting DisneyStore.com. On a scale of 1 to 5, how easy is it go get help on a DisneyStore.com problem?
~ncsoccermom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ncsoccermom: I'd give them a four out of five on communication.
GetHuman: And what about DisneyStore.com's ability to quickly and effectively address your problem?
~ncsoccermom: For that I would say one out of five.
GetHuman: And finally- any advice for other DisneyStore.com customers?
~ncsoccermom: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for DisneyStore.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ncsoccermom taken from his DisneyStore.com customer service problem that occurred on November 16th, 2017.