Dodge: Very helpful, even though they weren't able to...
A Dodge customer review by GetHuman user ~JessiL from November 20th, 2017
Background on ~JessiL's case
GetHuman: ~JessiL - can you tell our other Dodge customers when your case took place?
~JessiL: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Dodge, and if so, how?
GetHuman: And which of these common Dodge customer issues best describes the reason you wanted to talk to them?
(Shows ~JessiL a list of common Dodge problems)
~JessiL: "Complaint" was why I was trying to call.
~JessiL's review of Dodge customer service
GetHuman: So how would you sum up your experience for GetHuman's Dodge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JessiL: Very helpful, even though they weren't able to do what I was asking. Customer Rep Joshua was thorough and polite.
GetHuman: Let's quantify your experience contacting Dodge. On a scale of 1 to 5, how easy is it go get help on a Dodge problem?
~JessiL: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JessiL: I'd give them a one out of five on communication.
GetHuman: And what about Dodge's ability to quickly and effectively address your problem?
~JessiL: For that I would say five out of five.
GetHuman: And finally- any advice for other Dodge customers?
~JessiL: Call them early in the day or late. Don't forget any personal or account information you might need for Dodge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JessiL taken from his Dodge customer service problem that occurred on November 18th, 2017.