Dodge: No wait. Got a CS right away. But, they are a...
A Dodge customer review by GetHuman user ~MileyMoo from November 22nd, 2017
Background on ~MileyMoo's case
GetHuman: ~MileyMoo - can you tell our other Dodge customers when your case took place?
~MileyMoo: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to Dodge, and if so, how?
GetHuman: And which of these common Dodge customer issues best describes the reason you wanted to talk to them?
(Shows ~MileyMoo a list of common Dodge problems)
~MileyMoo: "Where to buy" was why I was trying to call.
~MileyMoo's review of Dodge customer service
GetHuman: So how would you sum up your experience for GetHuman's Dodge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MileyMoo: No wait. Got a CS right away. But, they are are very inept. it's waste of my breath to even call. All the CS rep said was:" I know how you feel", and " I apologize for that". I bought a brand new Durango with many upgrades * months ago. And a major part responsible for transmission is broken and is on back order until further notice. I would like something more than "I am sorry". How about a new vehicle?
GetHuman: Let's quantify your experience contacting Dodge. On a scale of 1 to 5, how easy is it go get help on a Dodge problem?
~MileyMoo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MileyMoo: I'd give them a two out of five on communication.
GetHuman: And what about Dodge's ability to quickly and effectively address your problem?
~MileyMoo: For that I would say five out of five.
GetHuman: And finally- any advice for other Dodge customers?
~MileyMoo: Call them early in the day or late. Don't forget any personal or account information you might need for Dodge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MileyMoo taken from his Dodge customer service problem that occurred on November 17th, 2017.