Dodge: Complaint

A Dodge customer review by GetHuman user GetHuman-mgmonkus from December 4th, 2017

Background on GetHuman-mgmonkus's case

GetHuman: GetHuman-mgmonkus - can you tell our other Dodge customers when your case took place?
GetHuman-mgmonkus: Yeah. It was morning, on November 29th.
GetHuman: Did you reach out to Dodge, and if so, how?
GetHuman-mgmonkus: I used the 800-992-1997 number I found for on the GetHuman Dodge customer phone number page I was on: Dodge Customer Service Phone Number
GetHuman: And which of these common Dodge customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mgmonkus a list of common Dodge problems)
GetHuman-mgmonkus: "Where to buy" was why I was trying to call.

GetHuman-mgmonkus's review of Dodge customer service

GetHuman: So how would you sum up your experience for GetHuman's Dodge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mgmonkus: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-mgmonkus: I have a **** Charger Daytona. The number of manufacture is on a plate on passenger side of vehicle. The tabs broke on mine after the recall on air bags. When I went to purchase another, it is discontinued and none are available anywhere. Dealer could not help. The number to the plate that came from my Charger is *CS**TRMAA. This plate fastens to AC*heat vent on passenger side.**Dodge manufactured a replacement that included the AC*heat vent with * *CS**XDVAA. This part is discontinued with none available anywhere.**This is a special edition car and the number is an important part of the history. Why would Dodge make a poor quality plate with tabs that are known to break and then stop making the part?**Can you help with this part?
GetHuman: Let's quantify your experience contacting Dodge. On a scale of 1 to 5, how easy is it go get help on a Dodge problem?
GetHuman-mgmonkus: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mgmonkus: I'd give them a two out of five on communication.
GetHuman: And what about Dodge's ability to quickly and effectively address your problem?
GetHuman-mgmonkus: For that I would say one out of five.
GetHuman: And finally- any advice for other Dodge customers?
GetHuman-mgmonkus: Call them early in the day or late. Don't forget any personal or account information you might need for Dodge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mgmonkus taken from his Dodge customer service problem that occurred on November 29th, 2017.

Dodge

3.45 of 5 stars | 50 reviews

GetHuman-mgmonkus's Dodge Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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