Dodge: I'd like to file a complaint

A Dodge customer review by GetHuman user GetHuman-donteorl from December 8th, 2017

Background on GetHuman-donteorl's case

GetHuman: GetHuman-donteorl - can you tell our other Dodge customers when your case took place?
GetHuman-donteorl: Sure. It was middle of the night, on November 29th.
GetHuman: Did you reach out to Dodge, and if so, how?
GetHuman-donteorl: I used the 800-992-1997 number I found for on the GetHuman Dodge customer phone number page I was on: Dodge Customer Service Phone Number
GetHuman: And which of these common Dodge customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-donteorl a list of common Dodge problems)
GetHuman-donteorl: "Returns" was why I was trying to call.

GetHuman-donteorl's review of Dodge customer service

GetHuman: So how would you sum up your experience for GetHuman's Dodge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-donteorl: I'd like to file a complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-donteorl: Every time I go for a simple oil change they hit me with all these different prices and I've kept receipts showing that they're doing the same job but just squeezing me for more money than what I asked them to originally do and that was a simple oil change. I hate coming to motor village. They treat me as if I'm not a loyal customer. The service there and my experience there was the worst. I need to talk to someone immediately.
GetHuman: Let's quantify your experience contacting Dodge. On a scale of 1 to 5, how easy is it go get help on a Dodge problem?
GetHuman-donteorl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-donteorl: I'd give them a one out of five on communication.
GetHuman: And what about Dodge's ability to quickly and effectively address your problem?
GetHuman-donteorl: For that I would say two out of five.
GetHuman: And finally- any advice for other Dodge customers?
GetHuman-donteorl: Call them early in the day or late. Don't forget any personal or account information you might need for Dodge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-donteorl taken from his Dodge customer service problem that occurred on November 29th, 2017.

Dodge

3.45 of 5 stars | 50 reviews

GetHuman-donteorl's Dodge Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Dodge, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Dodge in any way.

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