Dodge: After being on hold for an hour, I gave up and...

A Dodge customer review by GetHuman user ~invalid vin # from November 27th, 2017

Background on ~invalid vin #'s case

GetHuman: ~invalid vin # - can you tell our other Dodge customers when your case took place?
~invalid vin #: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Dodge, and if so, how?
~invalid vin #: I used the 800-992-1997 number I found for on the GetHuman Dodge customer phone number page I was on: Dodge Customer Service Phone Number
GetHuman: And which of these common Dodge customer issues best describes the reason you wanted to talk to them?
(Shows ~invalid vin # a list of common Dodge problems)
~invalid vin #: "Returns" was why I was trying to call.

~invalid vin #'s review of Dodge customer service

GetHuman: So how would you sum up your experience for GetHuman's Dodge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~invalid vin #: After being on hold for an hour, I gave up and hung up the phone. They shouldn't answer if there is no one to accept the calls
GetHuman: Let's quantify your experience contacting Dodge. On a scale of 1 to 5, how easy is it go get help on a Dodge problem?
~invalid vin #: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~invalid vin #: I'd give them a five out of five on communication.
GetHuman: And what about Dodge's ability to quickly and effectively address your problem?
~invalid vin #: For that I would say four out of five.
GetHuman: And finally- any advice for other Dodge customers?
~invalid vin #: Call them early in the day or late. Don't forget any personal or account information you might need for Dodge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~invalid vin # taken from his Dodge customer service problem that occurred on November 22nd, 2017.

Dodge

3.45 of 5 stars | 50 reviews

~invalid vin #'s Dodge Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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