Dodge: My recall reimbursement was denied
A Dodge customer review by GetHuman user GetHuman-buttons from November 29th, 2017
Background on GetHuman-buttons's case
GetHuman: GetHuman-buttons - can you tell our other Dodge customers when your case took place?
GetHuman-buttons: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Dodge, and if so, how?
GetHuman: And which of these common Dodge customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-buttons a list of common Dodge problems)
GetHuman-buttons: "Repairs" was why I was trying to call.
GetHuman-buttons's review of Dodge customer service
GetHuman: So how would you sum up your experience for GetHuman's Dodge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-buttons: My recall reimbursement was denied
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-buttons: I had part replaced. dealership did not document exact issue as recall. Dodge denied reimbursement claim
GetHuman: Let's quantify your experience contacting Dodge. On a scale of 1 to 5, how easy is it go get help on a Dodge problem?
GetHuman-buttons: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-buttons: I'd give them a two out of five on communication.
GetHuman: And what about Dodge's ability to quickly and effectively address your problem?
GetHuman-buttons: For that I would say five out of five.
GetHuman: And finally- any advice for other Dodge customers?
GetHuman-buttons: Call them early in the day or late. Don't forget any personal or account information you might need for Dodge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-buttons taken from his Dodge customer service problem that occurred on November 23rd, 2017.