Dominion Virginia Power: Each time I called VA Dominion Power, I was giv...
A Dominion Virginia Power customer review by GetHuman user GetHuman-296937 from October 29th, 2017
Background on GetHuman-296937's case
GetHuman: GetHuman-296937 - can you tell our other Dominion Virginia Power customers when your case took place?
GetHuman-296937: Yeah. It was middle of the night, on October 20th.
GetHuman: Did you reach out to Dominion Virginia Power, and if so, how?
GetHuman: And which of these common Dominion Virginia Power customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-296937 a list of common Dominion Virginia Power problems)
GetHuman-296937: "Complaint" was why I was trying to call.
GetHuman-296937's review of Dominion Virginia Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Dominion Virginia Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-296937: Each time I called VA Dominion Power, I was given a different answer, by a different representative, in a very noisy call center. When I asked to speak to a supervisor, I was cut off three out of the five times. Despite being told one thing by an associate at the genesis of my contract with VADOM, I was today told by a supervisor, I'm sorry that's not actually our policy and there's nothing we can do about it - we're keeping your deposit. Brilliant customer service. Really, brilliant. I will never, EVER, have an account with this company again. I've actually cancelled and switched to another provider.
GetHuman: Let's quantify your experience contacting Dominion Virginia Power. On a scale of 1 to 5, how easy is it go get help on a Dominion Virginia Power problem?
GetHuman-296937: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-296937: I'd give them a three out of five on communication.
GetHuman: And what about Dominion Virginia Power's ability to quickly and effectively address your problem?
GetHuman-296937: For that I would say two out of five.
GetHuman: And finally- any advice for other Dominion Virginia Power customers?
GetHuman-296937: Call them early in the day or late. Don't forget any personal or account information you might need for Dominion Virginia Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-296937 taken from his Dominion Virginia Power customer service problem that occurred on October 20th, 2017.