Domino's Pizza: DAY OF ORDER*- pizza shown as delivered in onli...

A Domino's Pizza customer review by GetHuman user ~Alex from November 21st, 2017

Background on ~Alex's case

GetHuman: ~Alex - can you tell our other Domino's Pizza customers when your case took place?
~Alex: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Domino's Pizza, and if so, how?
~Alex: I used the 734-930-3030 number I found for on the GetHuman Domino's Pizza customer phone number page I was on: Domino's Pizza Customer Service Phone Number
GetHuman: And which of these common Domino's Pizza customer issues best describes the reason you wanted to talk to them?
(Shows ~Alex a list of common Domino's Pizza problems)
~Alex: "Overcharge/Strange charge" was why I was trying to call.

~Alex's review of Domino's Pizza customer service

GetHuman: So how would you sum up your experience for GetHuman's Domino's Pizza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alex: DAY OF ORDER*- pizza shown as delivered in online tracker long before arrival* manager had no explanation upon contact**- delivered beyond **-** minute time allotted**- delivery person completely out of sorts, even gave wrong receipt**- manager asked for info to comp, put on hold, and had someone else pick up without any acknowledgment to customer of conversation being passed on**- associate gave personal cell number to text info for comping since phone audio was awful - specified in text to please have manager contact to confirm comped amount***COMMUNICATION SINCE*- still no confirmation as of **********- ** calls to store number thus far: **- * answered with manager "not in yet" with timeline of arrival continually extended from *:** to *:** to "two hours from now" - *:** PM managerial arrival to a pizza shop?**- * times completely unanswered until line dropped, and **- * answered and hung up on after being put on hold.***ATTITUDE**- impatient scoffing, abrupt hang ups, generally rud
GetHuman: Let's quantify your experience contacting Domino's Pizza. On a scale of 1 to 5, how easy is it go get help on a Domino's Pizza problem?
~Alex: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alex: I'd give them a one out of five on communication.
GetHuman: And what about Domino's Pizza's ability to quickly and effectively address your problem?
~Alex: For that I would say one out of five.
GetHuman: And finally- any advice for other Domino's Pizza customers?
~Alex: Call them early in the day or late. Don't forget any personal or account information you might need for Domino's Pizza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alex taken from his Domino's Pizza customer service problem that occurred on November 16th, 2017.

Domino's Pizza

1.85 of 5 stars | 198 reviews

~Alex's Domino's Pizza Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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