Domino's Pizza: I order my pizza on line for delivery! I order...
A Domino's Pizza customer review by GetHuman user ~Kirk Robertson from November 20th, 2017
Background on ~Kirk Robertson's case
GetHuman: ~Kirk Robertson - can you tell our other Domino's Pizza customers when your case took place?
~Kirk Robertson: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Domino's Pizza, and if so, how?
GetHuman: And which of these common Domino's Pizza customer issues best describes the reason you wanted to talk to them?
(Shows ~Kirk Robertson a list of common Domino's Pizza problems)
~Kirk Robertson: "Missing Order" was why I was trying to call.
~Kirk Robertson's review of Domino's Pizza customer service
GetHuman: So how would you sum up your experience for GetHuman's Domino's Pizza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kirk Robertson: I order my pizza on line for delivery! I ordered two * to ping med. Pizzas and bread sticks! These were on special for $*.** each. What I got was * med. Pizza and bread sticks? Along with a $** charge? Before the de very person left I called to have them make my order right! The person on the phone refufed! Told me she would credit my card back very rudely, then I asked to speak to the manger , in the middle of my conversation she just hung up on me! So I called back and asked to speak to the manager. Hopping they would make my order right? I was placed on hold!After being on hold for ** min. I decided to drive to the store in order to speak to the manager and make sure my card was crditcredited! When I got to the store I was still on hold:( I was on hold for **min. I spoke to the manager named Misty! Very rude! Offer me nothing to resolve the situation? Told she was busy had ** pizzas to make! Come to find out my credit card hadn't been credited? The customer service at the lake hav
GetHuman: Let's quantify your experience contacting Domino's Pizza. On a scale of 1 to 5, how easy is it go get help on a Domino's Pizza problem?
~Kirk Robertson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kirk Robertson: I'd give them a one out of five on communication.
GetHuman: And what about Domino's Pizza's ability to quickly and effectively address your problem?
~Kirk Robertson: For that I would say one out of five.
GetHuman: And finally- any advice for other Domino's Pizza customers?
~Kirk Robertson: Call them early in the day or late. Don't forget any personal or account information you might need for Domino's Pizza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kirk Robertson taken from his Domino's Pizza customer service problem that occurred on November 13th, 2017.