Domino's Pizza: I placed an order online and after ordering I c...
A Domino's Pizza customer review by GetHuman user ~Hrshivers from November 20th, 2017
Background on ~Hrshivers's case
GetHuman: ~Hrshivers - can you tell our other Domino's Pizza customers when your case took place?
~Hrshivers: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Domino's Pizza, and if so, how?
GetHuman: And which of these common Domino's Pizza customer issues best describes the reason you wanted to talk to them?
(Shows ~Hrshivers a list of common Domino's Pizza problems)
~Hrshivers: "Cancel a reservation" was why I was trying to call.
~Hrshivers's review of Domino's Pizza customer service
GetHuman: So how would you sum up your experience for GetHuman's Domino's Pizza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hrshivers: I placed an order online and after ordering I contacted the store to ensure they brought the garlic sauce and peppers. After the driver left I realized they did not give me either. I contacted the store and the girl on the phone was really rude and acted like it was my problem. When I asked if they could bring the stuff I asked for she stated that it will be about * hours, the store is less than * minutes from my house so I asked for a refund she said okay. I waited ** min and called back to find out when the driver would be bringing my money back and the so called gm was also rude. He said well if the food is not completely there they would not give me the money back. We haven't touched any of it. Now I have to wait an hour to get my money back???! This place is a joke! If that is the person running that store and talking to customers that way then I don't want to give them any of my business. I will NEVER order anything from dominos again.
GetHuman: Let's quantify your experience contacting Domino's Pizza. On a scale of 1 to 5, how easy is it go get help on a Domino's Pizza problem?
~Hrshivers: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hrshivers: I'd give them a four out of five on communication.
GetHuman: And what about Domino's Pizza's ability to quickly and effectively address your problem?
~Hrshivers: For that I would say three out of five.
GetHuman: And finally- any advice for other Domino's Pizza customers?
~Hrshivers: Call them early in the day or late. Don't forget any personal or account information you might need for Domino's Pizza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hrshivers taken from his Domino's Pizza customer service problem that occurred on November 18th, 2017.