Dotster: I cannot, in words, express the amount of grief...
A Dotster customer review by GetHuman user ~Anti-dotster from November 18th, 2017
Background on ~Anti-dotster's case
GetHuman: ~Anti-dotster - can you tell our other Dotster customers when your case took place?
~Anti-dotster: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to Dotster, and if so, how?
GetHuman: And which of these common Dotster customer issues best describes the reason you wanted to talk to them?
(Shows ~Anti-dotster a list of common Dotster problems)
~Anti-dotster: "Change plan" was why I was trying to call.
~Anti-dotster's review of Dotster customer service
GetHuman: So how would you sum up your experience for GetHuman's Dotster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anti-dotster: I cannot, in words, express the amount of grief that Dotster has caused me. Weeks upon weeks of submitting support tickets with no response (I don't live in the USA so phoning was not an option). Finally, once back in North America, I was able to call to try to get them to allow my domains to be transferred to another registrar. This proved to be next to impossible and after hours and hours of being on the phone and numerous phone calls, it was finally done. This is something simple that is completely automated with other registrars. I can only recommend to steer-clear of Dotster...
GetHuman: Let's quantify your experience contacting Dotster. On a scale of 1 to 5, how easy is it go get help on a Dotster problem?
~Anti-dotster: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anti-dotster: I'd give them a one out of five on communication.
GetHuman: And what about Dotster's ability to quickly and effectively address your problem?
~Anti-dotster: For that I would say one out of five.
GetHuman: And finally- any advice for other Dotster customers?
~Anti-dotster: Call them early in the day or late. Don't forget any personal or account information you might need for Dotster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anti-dotster taken from his Dotster customer service problem that occurred on November 12th, 2017.