It took Dotster more than * weeks to admit that...
A Dotster customer review by GetHuman user ~alexander from November 10th, 2017
Background on ~alexander's case
GetHuman: ~alexander - can you tell our other Dotster customers when your case took place?
~alexander: Yes I can. It was morning, on November 6th.
GetHuman: Did you reach out to Dotster, and if so, how?
GetHuman: And which of these common Dotster customer issues best describes the reason you wanted to talk to them?
(Shows ~alexander a list of common Dotster problems)
~alexander: "Technical support" was why I was trying to call.
~alexander's review of Dotster customer service
GetHuman: So how would you sum up your experience for GetHuman's Dotster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alexander: It took Dotster more than * weeks to admit that they closed my account and erased my files without notifying me.*Facts are the following:**. According to their representative, at April **, **** Dotster bought my former hosting company.**. At May *, I discovered that access to my former homepage is blocked and I can't login.**. I was not able to contact Dotster customer service. Their direct E-mail address was not accessible.**. Dotster people failed to respond my four requests about withdrawing files.**. Dotster made a special login webpage for former fortunecity customers that in my knowledge never worked.*I believe that Dotster.com is not reliable and Dotster people do not follow good business practices. In my opinion, they should inform customers of their policy changes in advance (*)* They should provide customers an option to opt-out and reasonable time for closing their accounts (*)* They should respond immediately the requests and provide a public E-mail for complains (*)* They
GetHuman: Let's quantify your experience contacting Dotster. On a scale of 1 to 5, how easy is it go get help on a Dotster problem?
~alexander: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alexander: I'd give them a three out of five on communication.
GetHuman: And what about Dotster's ability to quickly and effectively address your problem?
~alexander: For that I would say two out of five.
GetHuman: And finally- any advice for other Dotster customers?
~alexander: Call them early in the day or late. Don't forget any personal or account information you might need for Dotster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alexander taken from his Dotster customer service problem that occurred on November 6th, 2017.