Dropbox: Cancelled my trial two days ago now they are ch...
A Dropbox customer review by GetHuman user ~nothappy from November 25th, 2017
Background on ~nothappy's case
GetHuman: ~nothappy - can you tell our other Dropbox customers when your case took place?
~nothappy: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to Dropbox, and if so, how?
GetHuman: And which of these common Dropbox customer issues best describes the reason you wanted to talk to them?
(Shows ~nothappy a list of common Dropbox problems)
~nothappy: "Cancel Account" was why I was trying to contact.
~nothappy's review of Dropbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Dropbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nothappy: Cancelled my trial two days ago now they are charging my account $*** no one to call to stop charges and email support is well Ive not heard back - not happy at all!!!
GetHuman: Let's quantify your experience contacting Dropbox. On a scale of 1 to 5, how easy is it go get help on a Dropbox problem?
~nothappy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nothappy: I'd give them a one out of five on communication.
GetHuman: And what about Dropbox's ability to quickly and effectively address your problem?
~nothappy: For that I would say four out of five.
GetHuman: And finally- any advice for other Dropbox customers?
~nothappy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dropbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nothappy taken from his Dropbox customer service problem that occurred on November 23rd, 2017.