Dropbox: No phone support for anyone but business custom...

A Dropbox customer review by GetHuman user ~peter pasquale from November 27th, 2017

Background on ~peter pasquale's case

GetHuman: ~peter pasquale - can you tell our other Dropbox customers when your case took place?
~peter pasquale: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Dropbox, and if so, how?
~peter pasquale: I used a twitter page I found on the GetHuman Dropbox customer service contact info page: Contact Dropbox Customer Service
GetHuman: And which of these common Dropbox customer issues best describes the reason you wanted to talk to them?
(Shows ~peter pasquale a list of common Dropbox problems)
~peter pasquale: "Refund" was why I was trying to contact.

~peter pasquale's review of Dropbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Dropbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~peter pasquale: No phone support for anyone but business customers. I am going to cancel dropbox when it renews **** them
GetHuman: Let's quantify your experience contacting Dropbox. On a scale of 1 to 5, how easy is it go get help on a Dropbox problem?
~peter pasquale: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~peter pasquale: I'd give them a one out of five on communication.
GetHuman: And what about Dropbox's ability to quickly and effectively address your problem?
~peter pasquale: For that I would say three out of five.
GetHuman: And finally- any advice for other Dropbox customers?
~peter pasquale: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dropbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~peter pasquale taken from his Dropbox customer service problem that occurred on November 24th, 2017.

Dropbox

1.26 of 5 stars | 181 reviews

~peter pasquale's Dropbox Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Dropbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Dropbox in any way.

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