Duquesne Light Co: I have been calling D. L. for years and have NE...
A Duquesne Light Co customer review by GetHuman user ~Zappy912 from November 16th, 2017
Background on ~Zappy912's case
GetHuman: ~Zappy912 - can you tell our other Duquesne Light Co customers when your case took place?
~Zappy912: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Duquesne Light Co, and if so, how?
GetHuman: And which of these common Duquesne Light Co customer issues best describes the reason you wanted to talk to them?
(Shows ~Zappy912 a list of common Duquesne Light Co problems)
~Zappy912: "Meter reading" was why I was trying to call.
~Zappy912's review of Duquesne Light Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Duquesne Light Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Zappy912: I have been calling D. L. for years and have NEVER had a problem speaking to a respresentative, and now, they give you the option of being called back, which I tried. They returned my call within * min and yes, all problems were resolved.
GetHuman: Let's quantify your experience contacting Duquesne Light Co. On a scale of 1 to 5, how easy is it go get help on a Duquesne Light Co problem?
~Zappy912: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Zappy912: I'd give them a one out of five on communication.
GetHuman: And what about Duquesne Light Co's ability to quickly and effectively address your problem?
~Zappy912: For that I would say one out of five.
GetHuman: And finally- any advice for other Duquesne Light Co customers?
~Zappy912: Call them early in the day or late. Don't forget any personal or account information you might need for Duquesne Light Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Zappy912 taken from his Duquesne Light Co customer service problem that occurred on November 14th, 2017.