Duquesne Light Co: I needed a supervisor. It turns out that there...
A Duquesne Light Co customer review by GetHuman user GetHuman-357400 from November 8th, 2017
Background on GetHuman-357400's case
GetHuman: GetHuman-357400 - can you tell our other Duquesne Light Co customers when your case took place?
GetHuman-357400: Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Duquesne Light Co, and if so, how?
GetHuman: And which of these common Duquesne Light Co customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-357400 a list of common Duquesne Light Co problems)
GetHuman-357400: "Lower my bill" was why I was trying to call.
GetHuman-357400's review of Duquesne Light Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Duquesne Light Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-357400: I needed a supervisor. It turns out that there are so few that they will only call you back - hence the long wait time. I find that Duquesne Light has very poor customer service. The attitude seems to be "your stuck with us so we don't have to be helpful or pleasant."
GetHuman: Let's quantify your experience contacting Duquesne Light Co. On a scale of 1 to 5, how easy is it go get help on a Duquesne Light Co problem?
GetHuman-357400: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-357400: I'd give them a one out of five on communication.
GetHuman: And what about Duquesne Light Co's ability to quickly and effectively address your problem?
GetHuman-357400: For that I would say two out of five.
GetHuman: And finally- any advice for other Duquesne Light Co customers?
GetHuman-357400: Call them early in the day or late. Don't forget any personal or account information you might need for Duquesne Light Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-357400 taken from his Duquesne Light Co customer service problem that occurred on November 6th, 2017.