Duquesne Light Co: Their prices are sky high and their service is...
A Duquesne Light Co customer review by GetHuman user ~micca from November 4th, 2017
Background on ~micca's case
GetHuman: ~micca - can you tell our other Duquesne Light Co customers when your case took place?
~micca: Sure. It was afternoon, on October 25th.
GetHuman: Did you reach out to Duquesne Light Co, and if so, how?
GetHuman: And which of these common Duquesne Light Co customer issues best describes the reason you wanted to talk to them?
(Shows ~micca a list of common Duquesne Light Co problems)
~micca: "Setup service" was why I was trying to call.
~micca's review of Duquesne Light Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Duquesne Light Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~micca: Their prices are sky high and their service is terrible, they claim they read your meter when they really dont* THIS COMPANY IS A FRAUD
GetHuman: Let's quantify your experience contacting Duquesne Light Co. On a scale of 1 to 5, how easy is it go get help on a Duquesne Light Co problem?
~micca: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~micca: I'd give them a one out of five on communication.
GetHuman: And what about Duquesne Light Co's ability to quickly and effectively address your problem?
~micca: For that I would say four out of five.
GetHuman: And finally- any advice for other Duquesne Light Co customers?
~micca: Call them early in the day or late. Don't forget any personal or account information you might need for Duquesne Light Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~micca taken from his Duquesne Light Co customer service problem that occurred on October 25th, 2017.