Dyson: After THREE trips attempting to repair my belov...

A Dyson customer review by GetHuman user ~hatedyson from November 23rd, 2017

Background on ~hatedyson's case

GetHuman: ~hatedyson - can you tell our other Dyson customers when your case took place?
~hatedyson: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Dyson, and if so, how?
~hatedyson: I used the 866-693-9766 number I found for on the GetHuman Dyson customer phone number page I was on: Dyson Customer Service Phone Number
GetHuman: And which of these common Dyson customer issues best describes the reason you wanted to talk to them?
(Shows ~hatedyson a list of common Dyson problems)
~hatedyson: "Technical support" was why I was trying to call.

~hatedyson's review of Dyson customer service

GetHuman: So how would you sum up your experience for GetHuman's Dyson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hatedyson: After THREE trips attempting to repair my beloved purple Animal, all idiots here in San Antonio,TX just could not fix it and corporate dyson idiots were no better! My husband then spent almost $*** on the animal complete-DC** or some such pink plastic piece of s---! I have hated it since day one-* yrs ago-can't afford anything else!You would think for that money it would have a retractable cord and some sort of brake so the machine doesn't follow you around while you try to use the wand. I really hate it and Dyson-I hope he rots along with all the plastic balls junk he created! Go ahead-pass THAT along!
GetHuman: Let's quantify your experience contacting Dyson. On a scale of 1 to 5, how easy is it go get help on a Dyson problem?
~hatedyson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hatedyson: I'd give them a five out of five on communication.
GetHuman: And what about Dyson's ability to quickly and effectively address your problem?
~hatedyson: For that I would say two out of five.
GetHuman: And finally- any advice for other Dyson customers?
~hatedyson: Call them early in the day or late. Don't forget any personal or account information you might need for Dyson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hatedyson taken from his Dyson customer service problem that occurred on November 16th, 2017.

Dyson

3.86 of 5 stars | 41 reviews

~hatedyson's Dyson Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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