Our Dyson Vacuum has broken AGAIN. In a little...
A Dyson customer review by GetHuman user GetHuman-toshia from November 30th, 2017
Background on GetHuman-toshia's case
GetHuman: GetHuman-toshia - can you tell our other Dyson customers when your case took place?
GetHuman-toshia: Sure. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Dyson, and if so, how?
GetHuman: And which of these common Dyson customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-toshia a list of common Dyson problems)
GetHuman-toshia: "Warranty support" was why I was trying to call.
GetHuman-toshia's review of Dyson customer service
GetHuman: So how would you sum up your experience for GetHuman's Dyson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-toshia: Our Dyson Vacuum has broken AGAIN. In a little more than a year they have had to replace three br...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-toshia: Our Dyson Vacuum has broken AGAIN. In a little more than a year they have had to replace three broken head clips, the main motor and now the head of the vacuum.
GetHuman: Let's quantify your experience contacting Dyson. On a scale of 1 to 5, how easy is it go get help on a Dyson problem?
GetHuman-toshia: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-toshia: I'd give them a three out of five on communication.
GetHuman: And what about Dyson's ability to quickly and effectively address your problem?
GetHuman-toshia: For that I would say four out of five.
GetHuman: And finally- any advice for other Dyson customers?
GetHuman-toshia: Call them early in the day or late. Don't forget any personal or account information you might need for Dyson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-toshia taken from his Dyson customer service problem that occurred on November 25th, 2017.