Dyson: Was told engineer would call between **.** and...
A Dyson customer review by GetHuman user ~Peter McConomy from November 21st, 2017
Background on ~Peter McConomy's case
GetHuman: ~Peter McConomy - can you tell our other Dyson customers when your case took place?
~Peter McConomy: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to Dyson, and if so, how?
GetHuman: And which of these common Dyson customer issues best describes the reason you wanted to talk to them?
(Shows ~Peter McConomy a list of common Dyson problems)
~Peter McConomy: "Technical support" was why I was trying to call.
~Peter McConomy's review of Dyson customer service
GetHuman: So how would you sum up your experience for GetHuman's Dyson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Peter McConomy: Was told engineer would call between **.** and **.** still waiting and have tried to contact you for over two hours and no response . Very very unhappy.
GetHuman: Let's quantify your experience contacting Dyson. On a scale of 1 to 5, how easy is it go get help on a Dyson problem?
~Peter McConomy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Peter McConomy: I'd give them a five out of five on communication.
GetHuman: And what about Dyson's ability to quickly and effectively address your problem?
~Peter McConomy: For that I would say four out of five.
GetHuman: And finally- any advice for other Dyson customers?
~Peter McConomy: Call them early in the day or late. Don't forget any personal or account information you might need for Dyson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Peter McConomy taken from his Dyson customer service problem that occurred on November 12th, 2017.