Dyson: The representative I talked to was very friendl...
A Dyson customer review by GetHuman user ~Rachael Scherer from November 24th, 2017
Background on ~Rachael Scherer's case
GetHuman: ~Rachael Scherer - can you tell our other Dyson customers when your case took place?
~Rachael Scherer: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Dyson, and if so, how?
GetHuman: And which of these common Dyson customer issues best describes the reason you wanted to talk to them?
(Shows ~Rachael Scherer a list of common Dyson problems)
~Rachael Scherer: "Warranty support" was why I was trying to call.
~Rachael Scherer's review of Dyson customer service
GetHuman: So how would you sum up your experience for GetHuman's Dyson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rachael Scherer: The representative I talked to was very friendly and helpful. With her assistance, I was able to get that ball bearing I accidentally swept up unstuck and out of the sweeper. Problem solved! Thank you :)
GetHuman: Let's quantify your experience contacting Dyson. On a scale of 1 to 5, how easy is it go get help on a Dyson problem?
~Rachael Scherer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rachael Scherer: I'd give them a five out of five on communication.
GetHuman: And what about Dyson's ability to quickly and effectively address your problem?
~Rachael Scherer: For that I would say two out of five.
GetHuman: And finally- any advice for other Dyson customers?
~Rachael Scherer: Call them early in the day or late. Don't forget any personal or account information you might need for Dyson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rachael Scherer taken from his Dyson customer service problem that occurred on November 19th, 2017.