I phone e.on on a daily basis as part of my job...

A E.ON customer review by GetHuman user ~Annoyed!?! from November 5th, 2017

Background on ~Annoyed!?!'s case

GetHuman: ~Annoyed!?! - can you tell our other E.ON customers when your case took place?
~Annoyed!?!: Yes I can. It was morning, on November 3rd.
GetHuman: Did you reach out to E.ON, and if so, how?
~Annoyed!?!: I used the 0345 0520000 number I found for on the GetHuman E.ON customer phone number page I was on: E.ON Customer Service Phone Number
GetHuman: And which of these common E.ON customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed!?! a list of common E.ON problems)
~Annoyed!?!: "Book appointment" was why I was trying to call.

~Annoyed!?!'s review of E.ON customer service

GetHuman: So how would you sum up your experience for GetHuman's E.ON customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed!?!: I phone e.on on a daily basis as part of my job. I could easily spend a whole afternoon waiting for a human to answer, being passed from dept to dept, on hold etc. It would be so much easier to have one contact within e.on to deal with my custom. Afterall i am providingWhat happened to customer service??
GetHuman: Let's quantify your experience contacting E.ON. On a scale of 1 to 5, how easy is it go get help on a E.ON problem?
~Annoyed!?!: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed!?!: I'd give them a one out of five on communication.
GetHuman: And what about E.ON's ability to quickly and effectively address your problem?
~Annoyed!?!: For that I would say four out of five.
GetHuman: And finally- any advice for other E.ON customers?
~Annoyed!?!: Call them early in the day or late. Don't forget any personal or account information you might need for E.ON to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed!?! taken from his E.ON customer service problem that occurred on November 3rd, 2017.

E.ON

1.00 of 5 stars | 7 reviews

~Annoyed!?!'s E.ON Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like E.ON, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with E.ON in any way.

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