E.ON: Person spoke really quickly and I had to ask hi...

A E.ON customer review by GetHuman user GetHuman-445315 from November 2nd, 2017

Background on GetHuman-445315's case

GetHuman: GetHuman-445315 - can you tell our other E.ON customers when your case took place?
GetHuman-445315: Yes I can. It was middle of the night, on October 26th.
GetHuman: Did you reach out to E.ON, and if so, how?
GetHuman-445315: I used the 0345 0520000 number I found for on the GetHuman E.ON customer phone number page I was on: E.ON Customer Service Phone Number
GetHuman: And which of these common E.ON customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-445315 a list of common E.ON problems)
GetHuman-445315: "Meter reading" was why I was trying to call.

GetHuman-445315's review of E.ON customer service

GetHuman: So how would you sum up your experience for GetHuman's E.ON customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-445315: Person spoke really quickly and I had to ask him to repeat a couple of things. Clearer diction would be a help and I am not deaf.
GetHuman: Let's quantify your experience contacting E.ON. On a scale of 1 to 5, how easy is it go get help on a E.ON problem?
GetHuman-445315: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-445315: I'd give them a four out of five on communication.
GetHuman: And what about E.ON's ability to quickly and effectively address your problem?
GetHuman-445315: For that I would say three out of five.
GetHuman: And finally- any advice for other E.ON customers?
GetHuman-445315: Call them early in the day or late. Don't forget any personal or account information you might need for E.ON to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-445315 taken from his E.ON customer service problem that occurred on October 26th, 2017.

E.ON

1.00 of 5 stars | 7 reviews

GetHuman-445315's E.ON Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like E.ON, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with E.ON in any way.

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