E-ZPass New York: First rep was a little snotty. I was trying to...
A E-ZPass New York customer review by GetHuman user ~liz from November 7th, 2017
Background on ~liz's case
GetHuman: ~liz - can you tell our other E-ZPass New York customers when your case took place?
~liz: Yeah. It was afternoon, on November 4th.
GetHuman: Did you reach out to E-ZPass New York, and if so, how?
GetHuman: And which of these common E-ZPass New York customer issues best describes the reason you wanted to talk to them?
(Shows ~liz a list of common E-ZPass New York problems)
~liz: "Change booking" was why I was trying to call.
~liz's review of E-ZPass New York customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass New York customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~liz: First rep was a little snotty. I was trying to transfer E-ZPass account from my husband (deceased) to myself and was told that was not possible, that I needed to close my old account by mailing in the tags and then open a new account. When I called back the second rep confirmed a transfer was not possible but found a way to open the new account before I officially close the old account* he canceled the tags out of the system. This was very helpful. Don't know whether the first rep wasn't aware of this process or couldn't be bothered.
GetHuman: Let's quantify your experience contacting E-ZPass New York. On a scale of 1 to 5, how easy is it go get help on a E-ZPass New York problem?
~liz: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~liz: I'd give them a two out of five on communication.
GetHuman: And what about E-ZPass New York's ability to quickly and effectively address your problem?
~liz: For that I would say three out of five.
GetHuman: And finally- any advice for other E-ZPass New York customers?
~liz: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass New York to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~liz taken from his E-ZPass New York customer service problem that occurred on November 4th, 2017.