E-ZPass New York: On July ** **** I spoke with E-Z Pass customer...
A E-ZPass New York customer review by GetHuman user ~R. Kiernan from November 22nd, 2017
Background on ~R. Kiernan's case
GetHuman: ~R. Kiernan - can you tell our other E-ZPass New York customers when your case took place?
~R. Kiernan: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to E-ZPass New York, and if so, how?
GetHuman: And which of these common E-ZPass New York customer issues best describes the reason you wanted to talk to them?
(Shows ~R. Kiernan a list of common E-ZPass New York problems)
~R. Kiernan: "Overcharge/Strange charge" was why I was trying to call.
~R. Kiernan's review of E-ZPass New York customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass New York customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~R. Kiernan: On July ** **** I spoke with E-Z Pass customer service rep* Dana, who was not only extremely polite at *:**AM but very helpful and professional and fast!*This is the way all companies should train their employees.*Sincerely*R.Kiernan*Troy NY
GetHuman: Let's quantify your experience contacting E-ZPass New York. On a scale of 1 to 5, how easy is it go get help on a E-ZPass New York problem?
~R. Kiernan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~R. Kiernan: I'd give them a four out of five on communication.
GetHuman: And what about E-ZPass New York's ability to quickly and effectively address your problem?
~R. Kiernan: For that I would say five out of five.
GetHuman: And finally- any advice for other E-ZPass New York customers?
~R. Kiernan: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass New York to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~R. Kiernan taken from his E-ZPass New York customer service problem that occurred on November 16th, 2017.