E-ZPass New York: The rep sounded rushed but she did answer my co...
A E-ZPass New York customer review by GetHuman user GetHuman-280937 from November 22nd, 2017
Background on GetHuman-280937's case
GetHuman: GetHuman-280937 - can you tell our other E-ZPass New York customers when your case took place?
GetHuman-280937: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to E-ZPass New York, and if so, how?
GetHuman: And which of these common E-ZPass New York customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-280937 a list of common E-ZPass New York problems)
GetHuman-280937: "Insurance claim" was why I was trying to call.
GetHuman-280937's review of E-ZPass New York customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass New York customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-280937: The rep sounded rushed but she did answer my concern for now. Problem wasn't solved as I need to wait * - ** days until it posts to my account.
GetHuman: Let's quantify your experience contacting E-ZPass New York. On a scale of 1 to 5, how easy is it go get help on a E-ZPass New York problem?
GetHuman-280937: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-280937: I'd give them a five out of five on communication.
GetHuman: And what about E-ZPass New York's ability to quickly and effectively address your problem?
GetHuman-280937: For that I would say two out of five.
GetHuman: And finally- any advice for other E-ZPass New York customers?
GetHuman-280937: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass New York to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-280937 taken from his E-ZPass New York customer service problem that occurred on November 18th, 2017.