E-ZPass New York: attempting to secure refund of funds for over...
A E-ZPass New York customer review by GetHuman user GetHuman-139907 from November 15th, 2017
Background on GetHuman-139907's case
GetHuman: GetHuman-139907 - can you tell our other E-ZPass New York customers when your case took place?
GetHuman-139907: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to E-ZPass New York, and if so, how?
GetHuman: And which of these common E-ZPass New York customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-139907 a list of common E-ZPass New York problems)
GetHuman-139907: "Insurance claim" was why I was trying to call.
GetHuman-139907's review of E-ZPass New York customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass New York customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-139907: attempting to secure refund of funds for over * year after closing account. problem not solved yet after being told account closed in ****, funds credited to visa in **** and check mailed ******* (all in * conversation) then told will work on refund resubmission in * days. will call back in one week to see if new check issued. good number to actually speak with a human but doesn't guarantee resolution of problem.
GetHuman: Let's quantify your experience contacting E-ZPass New York. On a scale of 1 to 5, how easy is it go get help on a E-ZPass New York problem?
GetHuman-139907: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-139907: I'd give them a five out of five on communication.
GetHuman: And what about E-ZPass New York's ability to quickly and effectively address your problem?
GetHuman-139907: For that I would say five out of five.
GetHuman: And finally- any advice for other E-ZPass New York customers?
GetHuman-139907: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass New York to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-139907 taken from his E-ZPass New York customer service problem that occurred on November 11th, 2017.