E-ZPass New York: tried several times with no real help.it gets r...
A E-ZPass New York customer review by GetHuman user ~robert chapman from November 13th, 2017
Background on ~robert chapman's case
GetHuman: ~robert chapman - can you tell our other E-ZPass New York customers when your case took place?
~robert chapman: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to E-ZPass New York, and if so, how?
GetHuman: And which of these common E-ZPass New York customer issues best describes the reason you wanted to talk to them?
(Shows ~robert chapman a list of common E-ZPass New York problems)
~robert chapman: "Overcharge/Strange charge" was why I was trying to call.
~robert chapman's review of E-ZPass New York customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass New York customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~robert chapman: tried several times with no real help.it gets real frustrating when your not an expert with the computer and explain this teto custermer service techs and still don't get the answers or help. also getting pushed off saying i can't stay on phone with you while you are trying to do what they say to do and then after you hang up with the tech. it still doesn't work you then call back and have to go through the same expanation to get the same type of help which is again nothing.
GetHuman: Let's quantify your experience contacting E-ZPass New York. On a scale of 1 to 5, how easy is it go get help on a E-ZPass New York problem?
~robert chapman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~robert chapman: I'd give them a four out of five on communication.
GetHuman: And what about E-ZPass New York's ability to quickly and effectively address your problem?
~robert chapman: For that I would say five out of five.
GetHuman: And finally- any advice for other E-ZPass New York customers?
~robert chapman: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass New York to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~robert chapman taken from his E-ZPass New York customer service problem that occurred on November 10th, 2017.