EVINE Live: Never can reach anyone on the phone at ShopHQ...
A EVINE Live customer review by GetHuman user GetHuman-310877 from November 21st, 2017
Background on GetHuman-310877's case
GetHuman: GetHuman-310877 - can you tell our other EVINE Live customers when your case took place?
GetHuman-310877: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to EVINE Live, and if so, how?
GetHuman: And which of these common EVINE Live customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-310877 a list of common EVINE Live problems)
GetHuman-310877: "Change order" was why I was trying to call.
GetHuman-310877's review of EVINE Live customer service
GetHuman: So how would you sum up your experience for GetHuman's EVINE Live customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-310877: Never can reach anyone on the phone at ShopHQ, plus their web site does not come up on my computer, when others do. !!
GetHuman: Let's quantify your experience contacting EVINE Live. On a scale of 1 to 5, how easy is it go get help on a EVINE Live problem?
GetHuman-310877: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-310877: I'd give them a two out of five on communication.
GetHuman: And what about EVINE Live's ability to quickly and effectively address your problem?
GetHuman-310877: For that I would say one out of five.
GetHuman: And finally- any advice for other EVINE Live customers?
GetHuman-310877: Call them early in the day or late. Don't forget any personal or account information you might need for EVINE Live to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-310877 taken from his EVINE Live customer service problem that occurred on November 13th, 2017.