EVINE Live: i was going to order something but i needed to...

A EVINE Live customer review by GetHuman user ~onehubby from November 15th, 2017

Background on ~onehubby's case

GetHuman: ~onehubby - can you tell our other EVINE Live customers when your case took place?
~onehubby: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to EVINE Live, and if so, how?
~onehubby: I used the 800-676-5523 number I found for on the GetHuman EVINE Live customer phone number page I was on: EVINE Live Customer Service Phone Number
GetHuman: And which of these common EVINE Live customer issues best describes the reason you wanted to talk to them?
(Shows ~onehubby a list of common EVINE Live problems)
~onehubby: "Warranty claim" was why I was trying to call.

~onehubby's review of EVINE Live customer service

GetHuman: So how would you sum up your experience for GetHuman's EVINE Live customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~onehubby: i was going to order something but i needed to speak to a person on tv your customer serveice was terrible and i couldnot get through i will not order here any more my health was in question about this product
GetHuman: Let's quantify your experience contacting EVINE Live. On a scale of 1 to 5, how easy is it go get help on a EVINE Live problem?
~onehubby: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~onehubby: I'd give them a three out of five on communication.
GetHuman: And what about EVINE Live's ability to quickly and effectively address your problem?
~onehubby: For that I would say two out of five.
GetHuman: And finally- any advice for other EVINE Live customers?
~onehubby: Call them early in the day or late. Don't forget any personal or account information you might need for EVINE Live to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~onehubby taken from his EVINE Live customer service problem that occurred on November 13th, 2017.

EVINE Live

1.00 of 5 stars | 17 reviews

~onehubby's EVINE Live Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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