Easyjet: After sending * emails over * days without a re...
A Easyjet customer review by GetHuman user ~Hoping for better from November 23rd, 2017
Background on ~Hoping for better's case
GetHuman: ~Hoping for better - can you tell our other Easyjet customers when your case took place?
~Hoping for better: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Easyjet, and if so, how?
GetHuman: And which of these common Easyjet customer issues best describes the reason you wanted to talk to them?
(Shows ~Hoping for better a list of common Easyjet problems)
~Hoping for better: "Make a booking" was why I was trying to call.
~Hoping for better's review of Easyjet customer service
GetHuman: So how would you sum up your experience for GetHuman's Easyjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hoping for better: After sending * emails over * days without a reply, I tried phoning. I was on hold for ** minutes before being disconnected.
GetHuman: Let's quantify your experience contacting Easyjet. On a scale of 1 to 5, how easy is it go get help on a Easyjet problem?
~Hoping for better: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hoping for better: I'd give them a two out of five on communication.
GetHuman: And what about Easyjet's ability to quickly and effectively address your problem?
~Hoping for better: For that I would say three out of five.
GetHuman: And finally- any advice for other Easyjet customers?
~Hoping for better: Call them early in the day or late. Don't forget any personal or account information you might need for Easyjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hoping for better taken from his Easyjet customer service problem that occurred on November 20th, 2017.