Easyjet: They refused to offer any kind of helpful infor...
A Easyjet customer review by GetHuman user ~cheated passenger from November 23rd, 2017
Background on ~cheated passenger's case
GetHuman: ~cheated passenger - can you tell our other Easyjet customers when your case took place?
~cheated passenger: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Easyjet, and if so, how?
GetHuman: And which of these common Easyjet customer issues best describes the reason you wanted to talk to them?
(Shows ~cheated passenger a list of common Easyjet problems)
~cheated passenger: "Change flight" was why I was trying to call.
~cheated passenger's review of Easyjet customer service
GetHuman: So how would you sum up your experience for GetHuman's Easyjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cheated passenger: They refused to offer any kind of helpful information on an issue they have been mishandling for months.
GetHuman: Let's quantify your experience contacting Easyjet. On a scale of 1 to 5, how easy is it go get help on a Easyjet problem?
~cheated passenger: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cheated passenger: I'd give them a five out of five on communication.
GetHuman: And what about Easyjet's ability to quickly and effectively address your problem?
~cheated passenger: For that I would say two out of five.
GetHuman: And finally- any advice for other Easyjet customers?
~cheated passenger: Call them early in the day or late. Don't forget any personal or account information you might need for Easyjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cheated passenger taken from his Easyjet customer service problem that occurred on November 15th, 2017.