Easyjet: did not understand that after I understood ther...
A Easyjet customer review by GetHuman user ~Meltzer from November 21st, 2017
Background on ~Meltzer's case
GetHuman: ~Meltzer - can you tell our other Easyjet customers when your case took place?
~Meltzer: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Easyjet, and if so, how?
GetHuman: And which of these common Easyjet customer issues best describes the reason you wanted to talk to them?
(Shows ~Meltzer a list of common Easyjet problems)
~Meltzer: "Refund Flight" was why I was trying to call.
~Meltzer's review of Easyjet customer service
GetHuman: So how would you sum up your experience for GetHuman's Easyjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Meltzer: did not understand that after I understood there was not a direct flight on the days I wanted, I was trying to find a "connecting flight" to the same destination. she did not grasp the idea of a connecting flight and kept repeating "there are no flights on the day you are requsting"...
GetHuman: Let's quantify your experience contacting Easyjet. On a scale of 1 to 5, how easy is it go get help on a Easyjet problem?
~Meltzer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Meltzer: I'd give them a four out of five on communication.
GetHuman: And what about Easyjet's ability to quickly and effectively address your problem?
~Meltzer: For that I would say three out of five.
GetHuman: And finally- any advice for other Easyjet customers?
~Meltzer: Call them early in the day or late. Don't forget any personal or account information you might need for Easyjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Meltzer taken from his Easyjet customer service problem that occurred on November 14th, 2017.