Easyjet: horrendous customer service.Have been trying un...
A Easyjet customer review by GetHuman user GetHuman-183691 from October 31st, 2017
Background on GetHuman-183691's case
GetHuman: GetHuman-183691 - can you tell our other Easyjet customers when your case took place?
GetHuman-183691: Sure. It was morning, on October 23rd.
GetHuman: Did you reach out to Easyjet, and if so, how?
GetHuman: And which of these common Easyjet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-183691 a list of common Easyjet problems)
GetHuman-183691: "Frequent flyer program" was why I was trying to call.
GetHuman-183691's review of Easyjet customer service
GetHuman: So how would you sum up your experience for GetHuman's Easyjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-183691: horrendous customer service.Have been trying unsuccessfully for * mths to get a refund and have received about ** emails and not one from the same person .Pathetic!
GetHuman: Let's quantify your experience contacting Easyjet. On a scale of 1 to 5, how easy is it go get help on a Easyjet problem?
GetHuman-183691: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-183691: I'd give them a five out of five on communication.
GetHuman: And what about Easyjet's ability to quickly and effectively address your problem?
GetHuman-183691: For that I would say two out of five.
GetHuman: And finally- any advice for other Easyjet customers?
GetHuman-183691: Call them early in the day or late. Don't forget any personal or account information you might need for Easyjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-183691 taken from his Easyjet customer service problem that occurred on October 23rd, 2017.