Ebates Shopping.com: Called * times. Went through automation to spea...
A Ebates Shopping.com customer review by GetHuman user GetHuman-313580 from November 26th, 2017
Background on GetHuman-313580's case
GetHuman: GetHuman-313580 - can you tell our other Ebates Shopping.com customers when your case took place?
GetHuman-313580: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Ebates Shopping.com, and if so, how?
GetHuman: And which of these common Ebates Shopping.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-313580 a list of common Ebates Shopping.com problems)
GetHuman-313580: "Cancel order" was why I was trying to call.
GetHuman-313580's review of Ebates Shopping.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Ebates Shopping.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-313580: Called * times. Went through automation to speak to customer service. Sounded dead on other end each time. Called back, same thing happened each time. Pressed * last time and got live person who said she'd transfer me to customer service but was transferred right back to dead line. Called yet again and asked for a live person and was given an EXT. No one answered. :(
GetHuman: Let's quantify your experience contacting Ebates Shopping.com. On a scale of 1 to 5, how easy is it go get help on a Ebates Shopping.com problem?
GetHuman-313580: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-313580: I'd give them a five out of five on communication.
GetHuman: And what about Ebates Shopping.com's ability to quickly and effectively address your problem?
GetHuman-313580: For that I would say five out of five.
GetHuman: And finally- any advice for other Ebates Shopping.com customers?
GetHuman-313580: Call them early in the day or late. Don't forget any personal or account information you might need for Ebates Shopping.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-313580 taken from his Ebates Shopping.com customer service problem that occurred on November 18th, 2017.