Emirates: They are the worst airline ever. I got a refund...
A Emirates customer review by GetHuman user GetHuman-redrose from November 29th, 2017
Background on GetHuman-redrose's case
GetHuman: GetHuman-redrose - can you tell our other Emirates customers when your case took place?
GetHuman-redrose: Yes I can. It was evening, on November 26th.
GetHuman: Did you reach out to Emirates, and if so, how?
GetHuman: And which of these common Emirates customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-redrose a list of common Emirates problems)
GetHuman-redrose: "Complaint" was why I was trying to call.
GetHuman-redrose's review of Emirates customer service
GetHuman: So how would you sum up your experience for GetHuman's Emirates customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-redrose: They are the worst airline ever. I got a refundable ticket and then I developed a medical condition that prevented me from flying any time soon. I called them to see if they can waive the cancellation fee of $*** and they said no. The only way they will waive the fee is in case of death. I think that this is the most I considered airline I have ever dealt with. All what they care about is making money and they don't care about the health of their passengers. I will never travel via emirate airline again. If I. An give them a zero star I would have
GetHuman: Let's quantify your experience contacting Emirates. On a scale of 1 to 5, how easy is it go get help on a Emirates problem?
GetHuman-redrose: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-redrose: I'd give them a two out of five on communication.
GetHuman: And what about Emirates's ability to quickly and effectively address your problem?
GetHuman-redrose: For that I would say five out of five.
GetHuman: And finally- any advice for other Emirates customers?
GetHuman-redrose: Call them early in the day or late. Don't forget any personal or account information you might need for Emirates to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-redrose taken from his Emirates customer service problem that occurred on November 26th, 2017.